- The Establishment of Service Compact With All Nigerians (SERVICOM).
- The development of a three-phase SERVICOM Roadmap
- New SERVICOM mandate and strategic objectives.
- Presentation of a paper on ‘The Future of Service Delivery’ to the Federal Executive Council in 2012.
(a) lack of guaranteed continuous funding;
(b) insufficient capacity within SERVICOM as an organisation;
(c) inability to secure the critical mass and sustained momentum needed for change;
(d) reduced activity in the last seven years due to funding limitations;
(e) lack of support in the ministries for the idea that nodal officers should report direct to Ministers;
(f) poor public perception about the effectiveness of SERVICOM, and
(g) how to make SERVICOM more effective, as well as make the MDAs more customer-focused and enhance public participation in monitoring and feedback, are still big challenges.
Reference: Public Service Reforms in Nigeria (1999-2014) - A Comprehensive Review
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