Problem: The quality of service delivered by the Nigerian Postal Service was poor and its level of activity was low.
Reform Action: Comprehensive reform of NIPOST based on the advice of Nethpost Consultancy of the Netherlands.
Main Achievements: The reforms have improved the quality of service by reviving a comatose service to the public. Areas of improvement include process efficiency, operational efficiency, customer focus, and cost control. Furthermore, developing 3000 postal outposts to facilitate financial and economic transactions and aid financial inclusion by the poorest people in the most remote areas is a major achievement of the reforms. Public confidence in the postal service has been restored and the increased use of information communication technology (ICT), Internet-based services, and biometrics for service delivery has reduced the opportunity for corruption in the sector. Government has approved a partial commercialisation status on NIPOST and installation of a platform for tracking shipments has enhanced safe and efficient delivery of mail.
Key Challenges: (a) there is a dilapidated, weak, and dated postal infrastructure; (b) the postal services are constrained by the public transportation systems making it difficult to reach communities away from main transport routes; and (c) reserving for NIPOST the exclusive right to distribute letters weighing less than 500 grammes could be seen as stifling competition.
Reference: Public Service Reforms in Nigeria (1999-2014) - A Comprehensive Review
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