Development of a Complaints Tracking System for Office of The Head Of The Civil Service Of The Federation (OHCSF).

Mr. Danladi Irmiya Kifasi, HOSF.

The Bureau of Public Service Reforms (BPSR) headed by its Director General Dr Joe Abah on Friday 10^th October, chaired a meeting to design a means through which the Head of Service of the Federation (OHCSF) can track and resolve complaints about the civil service from members of the public. 

The development of a Complaints Tracking system for OHCSF is to enhance the Civil Service to effectively receive, track and action complaints from members of the public. 

BPSR in its role as the reforms agency has been delegated with the task to track areas this system is currently lacking in effectively executing its service and offer positive suggestions to combat issues identified.

Mr. Danladi Irmiya Kifasi, Head of Service of the Federation's (HOSF) objective is to implement a watertight complaints tracking and resolution system as a means of providing feedback to citizens and provide collated reports on complaints management within the service.

The Federal Digital Service Centre has been recognised as a possible channel for achieving this objective and a framework is been worked on for its effective execution of the system.

To boost the efficiency of Federal Digital Service Centre, an assessment was conducted to identify key issues hindering efficient delivery of service.

The Bureau of Public Service Reforms (BPSR) in conjunction with Federal Public Administration Reform Programme Nigeria (FEPAR) will identify findings from the assessment conducted and provide recommendations to Head of Service of the Federation on the way forward.

The findings and recommendations are under consideration and would be presented to Head of Service at a later date.